HOUSE OF HAYA (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our website, houseofhaya.co.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order or contact us, we may collect information such as:
- Name
- Email address
- Telephone/mobile number
- Billing and delivery address
- Order and transaction details
- Products purchased or viewed
- Information you provide when contacting us
- Website usage and browsing information
- Cookies and similar technologies
We only collect information that is reasonably necessary to operate our website, process orders and provide our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide order updates
- Process payments
- Respond to enquiries and provide customer support
- Manage your account
- Improve our products, website and customer experience
- Send marketing communications where you have provided appropriate consent
- Understand website usage and improve our marketing
- Prevent fraud, misuse or unauthorised activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
HOUSE OF HAYA does not generally store your complete payment card details. Payment information is handled by the relevant payment provider according to its own privacy and security policies.
4. Delivery and Shipping
To fulfil your orders, we may share necessary information such as your name, contact number and delivery address with our delivery and logistics partners.
Where we offer international shipping, your information may be shared with relevant international courier or logistics providers where necessary to fulfil your order.
5. Cookies
Our website uses cookies and similar technologies to provide essential website functions, remember preferences, understand website usage and, where permitted, support marketing and advertising activities.
Where required, we will ask for your consent before using non-essential cookies.
You may manage your cookie preferences through our Privacy Banner or your browser settings.
6. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about:
- New arrivals
- Promotions and sales
- Special offers
- Events
- HOUSE OF HAYA updates
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
7. Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Payment service providers
- Delivery and logistics providers
- Website and e-commerce service providers
- Marketing and analytics service providers
- Customer service providers
- Professional or legal advisers
- Government or regulatory authorities where required by law
We do not sell your personal information to third parties.
8. Data Security
We take reasonable steps to protect your personal information against unauthorised access, disclosure, alteration or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.
When information is no longer required, we will take reasonable steps to securely dispose of or anonymise it.
10. Your Privacy Rights
Depending on applicable laws, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Withdraw consent for certain uses of your information
- Opt out of marketing communications
- Ask questions about how your information is collected and used
To make a privacy request, please contact us using the details below.
11. Third-Party Services and Links
Our website may contain links to third-party websites or services.
HOUSE OF HAYA is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent.
13. International Customers
HOUSE OF HAYA is based in Singapore. If you access our website or purchase from us from another country, your personal information may be processed in Singapore or other countries where our service providers operate.
Where required by applicable law, we will take appropriate steps in relation to the transfer and protection of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable laws.
The updated version will be posted on this page with the revised “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
HOUSE OF HAYA
Singapore
Website: houseofhaya.co
Email: houseofhaya.co@gmail.com